Comments on: HP Officejet Pro L7680 All-in-One http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/ Hardware reviews and Tutorials Fri, 17 Jul 2009 17:52:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Karl http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/comment-page-1/#comment-8292 Karl Mon, 16 Mar 2009 05:32:24 +0000 http://www.digitgeek.com/?p=580#comment-8292 Hi Joy- I have this printer and it works fine on my Vista based desktop. The scanning works as well. I was so pleased with it I recommended it to my mother. Unfortunately it has been a disaster for her. After installing major HP bloatware and drivers onto her XP computer we had trouble getting anything to work. We initially hooked it up via USB and it would print at first but not scan. After restart nothing worked, neither the printer or scanner. After a week of emailing and calling tech support and going through all of their silly advice, screwing up my moms computer to the point of having to reinstall XP, I decided to buy her a network bridge and hook it up by ethernet instead of USB. I finally got it to where all functions work except scanning. We called their level 2 tech support again which of course was a big mistake. First as you stated, they are Indian so its very hard to understand and connect with them. Second, they are trained to go through a series of steps which take about 2-4 hours on the phone (I'm not kidding), all the while assuring you that this would be taken care of and fixed in this phone call. Third, even if you have performed all of these steps multiple times they still have to perform them so watching them do what you just spent hours doing really sucks. At the end of my call the under-trained Indian guy screws it up so nothing works at all and just says ok we have to refer you on to Level 3 which will call you back in 24-48 hours. He left the computer WORSE than how he found it after hours of nonsense installing and uninstalling. I'm really frustrated. Especially frustrated because you look around the net and they have been having these software issues with many many people for a printer that they have been producing for 2-3 years now. You cannot bypass their horrible Indian tech support either. You have to deal with them, which really wouldn't be bad but they can NEVER fix anything! Seriously, I have yet to have a productive tech support session with any of them and I have spent hours and hours with them. They are there just to follow a predetermined list of steps HP tells them to do regardless of the issue. I will write to Mr. Hurd and let him know that I am definitely going to look for another brand of printer on my next buy. As much as I love my printer on my machine, it is unacceptable the type of software issues and support they are providing. If I wanted to get a class action together I bet there are enough unhappy people about the software that could join. Just look around the net. If you want to be able to scan, you are rolling the dice with this printer! Hi Joy-

I have this printer and it works fine on my Vista based desktop. The scanning works as well. I was so pleased with it I recommended it to my mother. Unfortunately it has been a disaster for her. After installing major HP bloatware and drivers onto her XP computer we had trouble getting anything to work. We initially hooked it up via USB and it would print at first but not scan. After restart nothing worked, neither the printer or scanner. After a week of emailing and calling tech support and going through all of their silly advice, screwing up my moms computer to the point of having to reinstall XP, I decided to buy her a network bridge and hook it up by ethernet instead of USB. I finally got it to where all functions work except scanning.

We called their level 2 tech support again which of course was a big mistake. First as you stated, they are Indian so its very hard to understand and connect with them. Second, they are trained to go through a series of steps which take about 2-4 hours on the phone (I’m not kidding), all the while assuring you that this would be taken care of and fixed in this phone call. Third, even if you have performed all of these steps multiple times they still have to perform them so watching them do what you just spent hours doing really sucks. At the end of my call the under-trained Indian guy screws it up so nothing works at all and just says ok we have to refer you on to Level 3 which will call you back in 24-48 hours. He left the computer WORSE than how he found it after hours of nonsense installing and uninstalling.

I’m really frustrated. Especially frustrated because you look around the net and they have been having these software issues with many many people for a printer that they have been producing for 2-3 years now. You cannot bypass their horrible Indian tech support either. You have to deal with them, which really wouldn’t be bad but they can NEVER fix anything! Seriously, I have yet to have a productive tech support session with any of them and I have spent hours and hours with them. They are there just to follow a predetermined list of steps HP tells them to do regardless of the issue.

I will write to Mr. Hurd and let him know that I am definitely going to look for another brand of printer on my next buy. As much as I love my printer on my machine, it is unacceptable the type of software issues and support they are providing. If I wanted to get a class action together I bet there are enough unhappy people about the software that could join. Just look around the net. If you want to be able to scan, you are rolling the dice with this printer!

]]> By: Joy Cehlar http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/comment-page-1/#comment-6306 Joy Cehlar Thu, 25 Dec 2008 20:25:29 +0000 http://www.digitgeek.com/?p=580#comment-6306 To Lisa- For faxing, check the top tray to make sure that it has not fallen out of position. Also, try fanning the pages, so that the top page on the tray is forward (by perhaps a 1/4"). If it fails to multiple feed, suspect a problem with the individual unit. Contact HP if it's still under warranty. Good luck with the Indians. The Cehlars To Lisa-
For faxing, check the top tray to make sure that it has not fallen out of position. Also, try fanning the pages, so that the top page on the tray is forward (by perhaps a 1/4″). If it fails to multiple feed, suspect a problem with the individual unit. Contact HP if it’s still under warranty. Good luck with the Indians.
The Cehlars

]]> By: Joy Cehlar http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/comment-page-1/#comment-6305 Joy Cehlar Thu, 25 Dec 2008 20:19:52 +0000 http://www.digitgeek.com/?p=580#comment-6305 For the most part, the HP Officejet Pro L7680 AIO works for our business/personal use. However, you cannot scan! Reading the manual is like reading the new math, where it is much more complicated than it needs to be. A hypothetical situation is given to tell you about digital filing, but does not do enough to actually walk you through How To Scan Into The Computer. It is frustrating! If you have this same problem, write to the President/CEO of HP. Last time we checked, it was Mark Hurd. They change CEOs like most people change underwear. Ever wonder why? For the most part, the HP Officejet Pro L7680 AIO works for our business/personal use. However, you cannot scan! Reading the manual is like reading the new math, where it is much more complicated than it needs to be. A hypothetical situation is given to tell you about digital filing, but does not do enough to actually walk you through How To Scan Into The Computer. It is frustrating! If you have this same problem, write to the President/CEO of HP. Last time we checked, it was Mark Hurd. They change CEOs like most people change underwear. Ever wonder why?

]]> By: Lisa Martin http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/comment-page-1/#comment-1927 Lisa Martin Wed, 20 Aug 2008 14:16:21 +0000 http://www.digitgeek.com/?p=580#comment-1927 I just purchased a HP Officejet PRo L7680 All-In-One and am having problems fax more than one page at a time. How do I load different pages manually and than fax them all at once. Right now I have to fax one page at a time. It is a real pain. I know there is an easier way, but I can't figure it out. Help!!! I just purchased a HP Officejet PRo L7680 All-In-One and am having problems fax more than one page at a time. How do I load different pages manually and than fax them all at once. Right now I have to fax one page at a time. It is a real pain. I know there is an easier way, but I can’t figure it out. Help!!!

]]> By: Mark Dubin http://www.digitgeek.com/hp-officejet-pro-l7680-all-in-one/comment-page-1/#comment-855 Mark Dubin Mon, 09 Jun 2008 05:31:40 +0000 http://www.digitgeek.com/?p=580#comment-855 Yes, I have reinstalled new drivers and the entire software package MANY times after "thorough" removal (to answer the most common response). My L7680 will NOT scan to my computer using Windows XP over my tiny local ethernet network, but I can print TO it just fine. Scan to computer--->scan to file just hangs and sits there and eventually quits, with no scan. (This is true even if I disable the firewall temporarily.) Numerous anti-this-and-that programs show no viruses, malware, etc. I have seen a number of other references to this problem on the Web, but no solution. I am growing to hate HP products, given that this is a replacement sent to me because the first one I bought simply stopped scanning anything via the feeder (a different problem, I admit). Has anyone found the answer to this question? Yes, I have reinstalled new drivers and the entire software package MANY times after “thorough” removal (to answer the most common response). My L7680 will NOT scan to my computer using Windows XP over my tiny local ethernet network, but I can print TO it just fine. Scan to computer—>scan to file just hangs and sits there and eventually quits, with no scan. (This is true even if I disable the firewall temporarily.) Numerous anti-this-and-that programs show no viruses, malware, etc. I have seen a number of other references to this problem on the Web, but no solution. I am growing to hate HP products, given that this is a replacement sent to me because the first one I bought simply stopped scanning anything via the feeder (a different problem, I admit). Has anyone found the answer to this question?

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